ARMOURY CRATE software function settings:

1.ARMOURY CRATE software can be downloaded from the Google Play/APP Store of the mobile phone or by scanning the QR Code

2. After clicking the device settings, after connecting via Bluetooth, ROG CETRA TRUE WIRELSS will appear, which means it has been connected

Sound:

1. Sound effect optimization processing: There are six kinds of environment settings (as shown in the figure)

2. Equalizer: Nine kinds of sound effects to choose from (as shown in the picture)

Power: Display the remaining power of the left and right earphones

Q2. If ROG CETRA TURE WIRELESS can connect to the mobile phone normally through Bluetooth, but the headset has no sound when using it?

A: Please confirm whether the name of [ROG CETRA TURE WIRELESS] is selected when connecting, and the connection can be normal.

PS. Because you have Armoury Crate App installed, there will be two ROG CETRA TRUE WIRELESS/App-ROG CETRA TRUE WIRELESS names on your phone because Armoury Crate App needs a virtual ID name to use, please do not delete App-ROG CETRA TRUE WIRELESS name, may not be able to use the Armoury Crate App function on the phone

Q3: What should I do if there is no sound from a single earphone in ROG CETRA TURE WIRELESS?

A: Try the following actions:

1.It may be due to connection problems or out of power. It is recommended that after deleting the device, place the earphones in the charging compartment to charge. It is recommended to connect the power cord to charge to avoid insufficient power in the charging compartment (recommended 30 minutes).

2.When there is no sound in a single earphone, press and hold the [touch area] for about 5s, and then release the earphone after it is turned off (the light is off),

3.Press and hold the left and right earphones at the same time for about 12~15 seconds. During the long press, the blue light will flash rapidly until the left and right ears display “four red light flashes”(the earphones have completed the factory settings at this time)

3. Put the earphones back into the charging case and close the lid of the charging case for about 5 seconds

4. Take out the headset and wait for the headset until the blue light flashes on one side of the headset. At this time, you can perform Bluetooth pairing again.

Q4. How to restore the factory settings of ROG CETRA TURE WIRELESS?

A: If you encounter abnormal use of the headset, you can try to restore the headset to the factory settings. The specific operations are as follows:

1. Take the headset out of the charging case

2. After taking out the earphones, press and hold the [touch area] for about 5~7 seconds with both hands until the red lights on the left and right ears go out (the earphones are in shutdown mode at this time)

3. Press and hold the left and right earphones at the same time for about 12~15 seconds. During the long press, the blue light will flash rapidly until the left and right ears display “four red light flashes” (the earphones have completed the factory settings at this time)

4. Put the left and right earphones back into the charging case and close the lid of the charging case for about 5 seconds

5. Take out the earphone again, wait for the earphone until the blue light on one side of the earphone starts to flash, then you can re-pair the bluetooth

Note: When operating point 2 and point 3, if the earphone displays “red light” at the initial stage of pressing, it means that the earphone power is insufficient, please put the earphone back into the charging box and charge it for about half an hour before operating (recommended to connect the Connect the power cord to charge to avoid insufficient power in the charging compartment).

Q5. Is the earphone charging box waterproof?

A: No, only the headphone body has IPX4 waterproof coefficient protection function

*IPX4: refers to the degree of protection that the product is resistant to water repellent at any angle and will not damage the function

Q6. Which voice assistants does the headset support?

A: Currently supports Google Assistant/Siri/Samsung Bixby and Amazon Alexa

If the above methods cannot solve your problem, please contact with us.